We only collect the details you choose to send us so we can respond to your enquiry. We don't sell your information, we don't spam you, and we treat your data with respect.
1. Overview
This Privacy Policy explains how Broken Native Pty Ltd collects, uses, stores and discloses personal information through this website.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), regardless of whether we are strictly required to do so.
2. What personal information we collect
When you contact us via our website, we may collect the following personal information:
- First name
- Email address
- Phone number (if provided)
- The contents of your message (and any information you choose to include)
We only collect information that is reasonably necessary to respond to your enquiry.
We do not intentionally collect sensitive information.
3. How we collect personal information
We collect personal information directly from you when you:
- submit a contact form on our website, or
- contact us via email or phone using details published on our site.
4. Why we collect and use personal information
We collect and use your personal information solely to:
- respond to your enquiry
- communicate with you about your request
- provide information or quotes about our services
- maintain internal records of communications
- protect our website and business from spam, abuse, or security threats
We do not sell personal information and do not use your details for unsolicited marketing.
5. Disclosure of personal information
We only disclose personal information where necessary to operate our website or respond to enquiries.
This may include disclosure to:
- Netlify, which hosts this website and processes form submissions on our behalf
- email or communication services we use to receive and respond to enquiries
- IT or security service providers supporting our systems
These providers are only permitted to use personal information to perform services for us.
We may also disclose information where required or authorised by law.
6. Overseas storage and disclosure
Our website is hosted by Netlify, which operates global infrastructure. As a result, personal information submitted via our website may be stored or processed outside Australia.
We take reasonable steps to use reputable service providers and to protect personal information regardless of where it is processed.
7. Analytics and tracking
We use PostHog, a privacy-focused analytics platform, to help us understand how visitors use our website and to improve its performance, usability, and content.
PostHog may collect limited technical and usage information such as page views, interactions, device type, browser information, and approximate location. We configure analytics to avoid collecting unnecessary personal information and do not use analytics data for advertising or marketing purposes.
Analytics data may be processed on infrastructure located outside Australia. We take reasonable steps to ensure analytics providers handle data securely and in accordance with applicable privacy laws.
We do not intentionally identify individual users through analytics, and analytics data is used only in aggregated form where practical.
8. Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is retained only for as long as reasonably necessary to respond to enquiries or meet legal or business requirements, after which it is securely deleted or de-identified.
9. Access and correction
You may request access to personal information we hold about you, or request corrections if the information is inaccurate, out of date, incomplete, irrelevant, or misleading.
Requests can be made using the contact details above. We'll respond within a reasonable timeframe.
10. Complaints
If you have a concern or complaint about how we handle personal information, please contact us and we'll do our best to resolve it promptly.
If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Data breaches
If applicable, we will comply with Australia's Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the OAIC where required by law.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website and will apply from the effective date shown above.
If you have any questions about this Privacy Policy, please Contact Us.